Financing crossed two lifecycles, held in separate files
Investors arrived through email, with forms and contracts travelling as attachments. Borrower applications followed their own threads and folders. Account questions meant piecing together scattered documents.
Month-end brought both sides together by hand. Bank transactions needed matching against investment and financing schedules. Management lacked a central view across products and pools. A custom build made changes expensive.
The money crossed both sides. The records needed to do the same.